This Privacy Policy explains what information this website collects, why it is collected, and how it is used. It applies to travelers browsing and booking stays, and to property owners using the owner portal.
Information we collect
- Booking details — your name, email address, phone number and stay dates when you request or book a stay.
- Payment information — card payments are processed by Stripe, our payment processor. Your card number never touches our servers.
- Owner account details — name, contact details, business information and property information provided when an owner creates an account.
- Messages — enquiries sent through the contact form and messages exchanged with the marketplace team.
How we use it
- To process and confirm reservations, and to send booking confirmations and updates by email.
- To operate owner accounts, calendars and payouts.
- To respond to enquiries and provide support.
- To keep the site secure and prevent fraud.
What we do not do
We do not sell your personal information. We share it only with the services needed to run your booking — the payment processor, the property's own management system, and our email provider — and only what each needs.
Data retention and your rights
Booking records are kept as long as needed for accounting and legal obligations. You may request a copy of your personal data, or ask for it to be corrected or deleted, by contacting us through the Contact page.
Cookies
The site uses only the cookies necessary for it to function, such as keeping an owner or administrator signed in. No third-party advertising cookies are set.
Changes
If this policy changes materially, the updated version will be published on this page with a new effective date.